Princess Monerah Oliveros
@moneraholiveros
Reservations specialist with expertise in international group tour operations.
What I'm looking for
I am a reservations specialist with focused experience supporting European and Australian markets for US–Canada group tours. I consistently manage bookings, payments, vendor negotiations, and emergency support to ensure smooth tour operations.
At Go West Tours I handle restaurant and sightseeing reservations, coordinate payments and billing with international partners, and provide emergency assistance to clients, tour guides, and suppliers. My work emphasizes accuracy and timely confirmations to prevent service disruptions.
Previously, I supported registrar operations and client services at an aviation academy and managed billing, collections, and corporate accounts at a travel agency, giving me broad exposure to front-desk operations, invoicing, and client relations.
I bring strong customer service, attention to detail, CRM and Microsoft Office proficiency, and bilingual communication in English and Filipino to roles that require coordination across time zones and stakeholders.
Experience
Work history, roles, and key accomplishments
Reservations Specialist
Go West Tours
Jul 2022 - Present (3 years 7 months)
Manage restaurant and sightseeing reservations across the US and Canada for European and Australian group tours, coordinate payments and billing with international partners, and handle emergency support to resolve urgent operational issues.
Administrative Staff
Leading Edge International Aviation Academy Inc.
Dec 2021 - Jun 2022 (6 months)
Supported walk-in and online clients with aviation training inquiries, assisted registrar operations for student pilot enrollment and CAAP documentation, and coordinated student payments with accounting.
Reservations & Billing Staff
King Aces Travel and Tours Service Inc.
Aug 2017 - Jun 2020 (2 years 10 months)
Prepared tour package quotations, managed confirmed bookings for walk-in and corporate clients, processed payments and invoices, and supported marketing activities to promote travel packages.
Education
Degrees, certifications, and relevant coursework
STI College - Sta. Cruz
Bachelor of Science in Tourism Management, Tourism Management
2013 - 2017
Completed a Bachelor of Science in Tourism Management, covering tourism operations, hospitality, and travel industry management from June 2013 to May 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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