Rhaye Anne Shane Asuncion
@rhayeanneshaneasunci
Experienced Reservations Manager with a passion for travel and customer service.
What I'm looking for
I am a dedicated Reservations Manager with a strong background in the travel industry, currently working at Access Travel and Tours, Inc. My role involves arranging seamless travel experiences for clients, from departure to arrival, and ensuring their needs are met through effective communication and management skills.
With a Bachelor of Science in Tourism from De La Salle University - Dasmarinas, I have honed my skills in ticketing using the Amadeus system, visa processing, and customer service. My previous experience as a Travel Sales Associate at Dyninno Philippines Inc. has equipped me with the ability to handle inbound and outbound calls, manage bookings, and assist with special requests, ensuring a high level of customer satisfaction.
I am passionate about contributing to the success of my organization while continuing to grow professionally. I thrive in dynamic environments where I can leverage my skills and experience to add value and enhance the travel experience for clients.
Experience
Work history, roles, and key accomplishments
Reservations Manager
Access Travel and Tours, Inc.
Jan 2022 - Present (3 years 5 months)
Arranged comprehensive travel experiences from departure to arrival, ensuring seamless journeys for clients. Issued tickets efficiently using the Amadeus system and provided assistance with visa processing.
Travel Sales Associate
Dyninno Philippines Inc.
Jan 2021 - Dec 2022 (1 year 11 months)
Managed inbound and outbound calls, facilitating airline ticket bookings and reservations. Handled special requests including seat assignments, meal preferences, and rebooking.
Reservations Agent
Henann Crystal Sands Resort
Jan 2017 - Dec 2019 (2 years 11 months)
Managed room reservations from Online Travel Partners and assisted with direct bookings from walk-ins and direct calls. Coordinated room blocking for Local Travel Partners.
Outlet Receptionist
Edsa Shangri-La Manila
Operated as an in-house bakery cashier, handling transactions and assisting customer requests. Ensured efficient service and customer satisfaction in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
De La Salle University - Dasmarinas
Bachelor of Science, Tourism Management
Completed a comprehensive curriculum in Tourism Management, gaining expertise in travel arrangements, ticketing systems, and customer service. Developed strong foundational knowledge in the tourism industry.
Seven Seas Academy
High School Diploma, General Studies
Completed secondary education, building a strong academic foundation. Focused on core subjects and participated in various school activities.
Availability
Location
Authorized to work in
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