Open to opportunities

Daniel Lizcano

@daniellizcano

Consultative advisor with BI-driven insights, cybersecurity awareness, and a proven record exceeding KPI goals in call centers.

Colombia

Message

What I'm looking for

I’m looking for a role where I lead consultative client conversations, use Power BI/SQL to drive KPI improvements, and strengthen compliance and security practices—while continuously improving and growing with the company.

I’ve built my path through constant observation, trial and error, and fast learning under real-world pressure. Starting from frontline agent work, I became the go-to person for resolving complex conflicts, mentoring colleagues, and turning problems into opportunities for improvement.

In my current role as an Advisor and Consultant Agent, I lead trust while addressing compliance concerns and converting service inquiries into commercial opportunities. I adapt negotiation strategies to diverse clients in a high-volume call center, using BI analysis to uncover gaps, propose tailored solutions, and drive process optimizations that strengthen client satisfaction and revenue potential.

I also bring hands-on BI and security knowledge from roles like Microsoft Solutions Advisor and Subject Matter Expert, where I coordinated advanced support, monitored KPIs/SLAs, and collaborated cross-functionally to achieve objectives. I’m in continuous improvement mode—bilingual (English C1, Native Spanish)—and I actively expand my skills across Power BI, Basic SQL, cybersecurity fundamentals, and cloud security while staying grounded in Agile and Scrum practices.

Experience

Work history, roles, and key accomplishments

Microsoft Solutions Advisor

Atento

Oct 2024 - Jul 2025 (9 months)

Advised SMB clients on Microsoft licensing and security best practices through consultative negotiations, ensuring compliance actions and service continuity while identifying upsell and cross-sell opportunities. Performed BI-driven gap analysis and led negotiations to implement improvements that raised KPIs and supported revenue growth.

Cloud Security Security Compliance Consultative Sales Negotiation BI Gap Analysis Power BI KPIs Upsell

Education

Degrees, certifications, and relevant coursework

Coursera

Google Project Management Certificate, Project Management

Completed the Google Project Management Certificate on Coursera, covering entry-level project management fundamentals with Agile elements.

Microsoft

Microsoft Certified: SC-900, Cybersecurity Fundamentals

Earned the Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) credential to build foundational security and identity knowledge.