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@valeriasoares
Dedicated professional with experience in customer service and education.
As a dedicated professional with a strong background in customer service, education, and artificial intelligence training, I have developed a unique skill set that allows me to excel in diverse environments. My experience as an Advanced AI Data Trainer at Invisible Technologies has honed my ability to evaluate the quality and relevance of AI responses, ensuring continuous improvement in language models.
In addition to my role in AI, I have worked as a real estate agent, where I successfully prospected properties and maintained a robust client portfolio. My previous experience as a customer agent at Kaizen Gaming further solidified my commitment to client satisfaction, where I resolved inquiries efficiently while collaborating with international teams. I hold degrees in Pedagogy and Translation, which complement my fluency in English and Portuguese, allowing me to communicate effectively across cultures.
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Work history, roles, and key accomplishments
Invisible Technologies
Jun 2023 - Present (2 years 5 months)
Responsible for evaluating the quality and relevance of AI responses, verifying information accuracy, and providing feedback for continuous improvement of language models.
Links Homes Real Estate
Jan 2023 - Present (2 years 10 months)
Involved in prospecting properties for sale or rent, conducting property evaluations, and managing client relationships through effective communication.
Kaizen Gaming
Nov 2022 - Nov 2023 (11 months)
Handled customer inquiries and complaints via email and live chat, ensuring customer satisfaction and effective communication with international teams.
Self Employed
Aug 2019 - Mar 2023 (3 years 7 months)
Provided English and Portuguese lessons to a diverse audience through both in-person and online platforms, focusing on practical communication skills.
Clínica Dentária Fernão de Ornelas
Jul 2019 - Jul 2021 (1 year 11 months)
Managed patient reception, appointment scheduling, and administrative tasks, ensuring efficient clinic operations and patient satisfaction.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Pedagogy
2018 - 2019
Bachelor's Degree in English and Portuguese, Translation and Interpretation
2003 - 2006
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