Raquel Picado

I am a versatile and results-driven professional with extensive experience in customer service, team management, and interpretation, particularly in the healthcare industry. My proven ability to facilitate effective communication and enhance client satisfaction has been a cornerstone of my career. As a Certified Professional Interpreter, I am committed to cultural sensitivity, accuracy, and professionalism, even in high-pressure situations.

Throughout my career, I have successfully managed diverse teams and improved workflows in various roles. For instance, while working as an HR Specialist at TechnipFMC, I managed SAP data for employee processes, which significantly improved workflows for employees in the UK and Latin America. I also designed and implemented Standard Operating Procedures (SOPs) that streamlined HR processes, aligning them with diversity and inclusion goals.

My leadership experience as a Call Center Team Lead at Sykes (PlayStation) allowed me to lead a culturally diverse team, ensuring alignment with KPIs while fostering an inclusive work environment. I am passionate about developing quality control mechanisms and providing targeted training to enhance team performance. With a strong track record in leadership and a commitment to fostering inclusivity, I bring a results-oriented approach to every role I undertake.