Open to opportunities

Ana Paula Loro

@anapaulaloro

Message

Dynamic professional focused on strategic communication and talent management.

Portugal

Message

What I'm looking for

I seek a role that values strategic communication and offers growth opportunities.

I am a dynamic professional with a strong focus on strategic communication, talent management, and performance improvement. My experience spans various sectors, including essential goods, food industries, marketing consultancies, and NGOs. I have honed my analytical and management skills, leading teams and implementing strategies that drive growth and enhance performance indicators.

Throughout my career, I have successfully recruited and developed talent, managed customer support, and executed new projects. My ability to guide and motivate teams, coupled with my problem-solving skills, has been instrumental in achieving high performance metrics. I am passionate about fostering a healthy work environment that emphasizes teamwork, recognition, and work-life balance.

Experience

Work history, roles, and key accomplishments

Sales & HR Manager

iUMAN Academy

Jul 2021 - Jan 2023 (1 year 6 months)

Managed sales and HR operations, focusing on talent acquisition, customer support, and team performance. Developed training materials and strategies to enhance team effectiveness and achieve high performance metrics.

Sales Management HR Management Customer Support Team Leadership Training Development Performance Analysis Project Management Data Analysis Salesforce Excel

Team Coordinator

Yupi! It’s Possible

Jun 2018 - Jun 2021 (3 years)

Coordinated direct sales and telemarketing efforts, driving team performance through training and engagement activities. Led B2C sales initiatives and organized team-building events to foster collaboration.

Team Building B2C Sales Performance Management Customer Engagement Miro Communication Skills Leadership

Sales & Customer Support Intern

Partnership International

May 2017 - Sep 2017 (4 months)

Supported sales and customer service operations, managing leads and maintaining a partner database. Assisted in onboarding and organized team meetings to align goals and foster a high-performance culture.

Customer Support Sales Management Database Management Team Coordination Communication Leadership Salesforce Email Support Chat Support Presentation Skills

Business Analyst - Commercial Planning

SuperBock Group

Oct 2016 - Sep 2017 (11 months)

Monitored sales optimization strategies and coordinated project execution across various departments. Analyzed customer portfolios and developed new KPIs for improved market performance.

Business Analysis Project Coordination KPIs Data Analysis Excel Power BI Team Collaboration Reporting Stakeholder Management

Continuous Improvement Intern

Suzano Pulp and Paper

Jan 2016 - Oct 2016 (9 months)

Implemented Lean methodologies to optimize factory tasks and enhance operational efficiency. Documented procedures and supported the sales team with performance reports and data analysis.

Process Improvement Data Analysis Excel Project Management Team Collaboration Documentation QGIS Reporting

Education

Degrees, certifications, and relevant coursework

Coimbra University

Master of Science, Engineering and Industrial Management

2017 - 2019

Pursued a Master of Science in Engineering and Industrial Management, focusing on strategic communication, talent management, and performance improvement.