VRValentina Riveros
@valentinariveros
Customer service professional with 3 years of diverse experience.
ColombiaWhat I'm looking for
My name is Sofia Valentina Riveros Pulido, and I have dedicated the last three years to honing my skills in customer service within the land transport sector and a global payment processing platform. My journey began at Escolytur, where I took on various roles, including receptionist and school route monitor. In these positions, I developed a strong affinity for customer interaction, focusing on empathy, leadership, and efficiency.
Currently, I am employed at Teleperformance, where I serve as a customer service technician supporting a global payment processor. My role involves engaging with customers through multiple channels—email, chat, and phone—addressing their inquiries and providing effective solutions. I thrive on problem-solving and am passionate about creating high-performing teams that contribute to a positive company culture.
Experience
Work history, roles, and key accomplishments
Customer Service Technician
Teleperformance
Aug 2024 - Present (9 months)
Provided technical support for a global payment processor platform across email, chat, and call channels. Addressed customer inquiries and resolved issues related to the payment platform.
Customer Service Representative
Escolytur
Jun 2021 - Jan 2023 (1 year 7 months)
Worked in receiving customers and affiliates, solving and processing concerns and processes. Handled various customer service roles, including receptionist and school route monitor.
Education
Degrees, certifications, and relevant coursework
Corporación Educativa Indoamericana
Flight Attendant, Aviation
Completed studies to become a flight attendant, gaining knowledge and skills relevant to the aviation industry.
Fundación De Educación Superior San José
Business Management Technologist, Business Management
Pursued a technologist degree in Business Management, focusing on key principles and practices in business administration.
Instituto De Educación Media Emaus
High School Diploma, General Studies
Completed high school education, acquiring foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Interested in hiring Valentina?
You can contact Valentina and 50k+ other talented remote workers on Himalayas.
Message ValentinaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
