Valentina Estrada

I’m a responsible, supportive, and efficient professional with aptitude in customer service and administrative assistance, and I’m willing to go out of my comfort zone. I bring strong performance under pressure and a leadership-minded approach to every front-line interaction.

In my most recent role as a MedVA medical receptionist, I handled patient intake, appointment scheduling, and medical records management. I provided front-line patient support, managed phone calls and follow-ups, assisted providers with administrative tasks, and helped ensure compliance with clinic protocols while delivering excellent patient care.

Previously, I worked at Business Integrity Services as a trainer and QA team leader, onboarding and training new hires for the campaign. I guided daily functions, solved day problems, and created improvement plans and training material, then moved into quality assurance—evaluating calls objectively and identifying areas of opportunity using the scorecard.

I’m also experienced as a scheduling agent, coordinating pain specialist appointments by scheduling, rescheduling, and canceling visits. I processed referrals and performed health insurance verification, combining customer service with careful administrative accuracy—supported by tools like HubSpot, Microsoft Office, Canva, and Google Suite.