At PMI, I manage patient scheduling for a medical imaging clinic in Las Vegas and verify medical orders before appointments are booked. I also contact physicians’ offices and laboratories to resolve missing information or discrepancies.
I track and report productivity in Excel, working independently with minimal supervision while handling sensitive patient information.
At TaskUs, I provided phone support for a U.S. ticket resale company and scheduled medical transportation for a healthcare client. I ranked highest on the team in KPIs, with an average handle time under four minutes and a 100% QA score.
At Concentrix, I supported rideshare drivers across phone, chat, and email, and coached two waves of new hires. Earlier, at Webhelp, I supported rideshare users through chat and email.
