Valens Muhayimana
@valensmuhayimana
IT Support Specialist with 6 years' experience delivering hardware, software and network troubleshooting.
PolandWhat I'm looking for
I am an IT support specialist with six years of hands-on experience delivering technical support across hardware, software and networking environments. I have set up workstations, deployed OS images, managed SCCM/MDT deployments, and resolved PC, peripheral and network incidents for internal and external clients.
My background includes roles at Fujitsu Polska and AVASO Technology Solutions where I handled Microsoft product issues, LAN/WAN support, ticketing systems (ServiceNow, Zendesk, Jira), and ensured high customer satisfaction through clear communication and documentation.
In addition to technical troubleshooting, I create technical content, support community innovation at Fablab Rwanda, and hold certifications in Technical Support Fundamentals, digital marketing, and product analytics. I bring a user-focused, security-aware approach and a track record of reliable incident resolution.
Experience
Work history, roles, and key accomplishments
IT Support Technician
AVASO Technology Solutions
Nov 2024 - Present (1 year 2 months)
Set up workstations, install and configure software and peripherals, ensure network and system security, and perform hardware/software troubleshooting including repairs and part replacements.
Graphic Designer
Fablab Rwanda
Mar 2015 - Present (10 years 10 months)
Supported community projects by maintaining hardware peripherals, recommending ICT tools and assisting innovators to turn ideas into products while ensuring network safety and data protection.
Associate Technical Services Engineer
Fujitsu Polska
Dec 2022 - Jun 2024 (1 year 6 months)
Provided user-focused support for Microsoft products, OS issues, LAN/WAN configurations and PC break/fix, documenting actions and following processes to deliver first-class customer service.
IT Desktop Support Engineer
AGOC
Apr 2022 - Dec 2022 (8 months)
Supported routine technical queries for desktop applications, operating systems and basic networking, and assisted less experienced team members while meeting deadlines.
Tech Journalist
Tramigo
Sep 2021 - Mar 2022 (6 months)
Authored product manuals, how-to guides, website help content and articles that distilled technical information clearly for end users.
Education
Degrees, certifications, and relevant coursework
University of Lay Adventists of Kigali
Bachelor of Science, Computing Sciences and Management
2014 - 2018
Completed a Bachelor of Science in Computing Sciences and Management, covering computing fundamentals and management principles.
Google Digital Garage
Certificate, Digital Marketing
Completed the Fundamentals of Digital Marketing certification from Google Digital Garage.
GOCertificate, Technical Support
Completed the Technical Support Fundamentals certification covering core IT support concepts and troubleshooting.
PSProduct School
Certificate, Product Analytics
Earned the Product Analytics Certification (PAC)™ focused on product analytics methods and tools.
ZEZendesk
Certificate, Customer Service
Obtained the Zendesk Customer Service Professional Certificate covering customer service best practices using Zendesk.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
Skills
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