MTM moisemusas

I am a dynamic and proactive IT First Line Analyst with three years of experience in incident management, software and hardware troubleshooting, and automated testing. My proficiency in MS Office, Citrix, and various browsers, combined with a strong grasp of TCP/IP networking, allows me to ensure software performance and usability effectively. I pride myself on my strong customer service and communication abilities, which I leverage to enhance user experiences and resolve issues promptly.

In my recent role at Atos, I assisted with the detection and recording of potential problems, maintained accurate hardware and software inventory, and ensured effective communication with affected business partners. My previous experience as a Problem Solving Tester at Reconnect further honed my skills in debugging and troubleshooting, where I developed and executed test plans to ensure product quality. I am eager to leverage my technical expertise and problem-solving skills to drive impactful solutions as an IT Analyst, contributing to the success and innovation of the organization through continuous learning and professional growth.