Valaree Serrano
@valareeserrano
Long Term Substitute focused on structured instruction, mentoring, and reliable customer support.
United StatesWhat I'm looking for
I work as a Long Term Substitute, teaching daily lessons with modifications for students and managing an average of 150 students consistently. I meet deadline expectations as required by the school district while working closely with coworkers to maintain order and structure. I also mentor and tutor students, using my organization skills and technology comfort to support a strong learning environment.
Outside the classroom, I’ve built a strong track record in service and troubleshooting. As a Customer Service Representative, I provided friendly, thorough service, listened and empathized to identify problems, handled inbound calls, and completed accurate follow-ups. I also supported patient intake and case management as a Chiropractic Assistant and Front Desk Receptionist—greeting patients, capturing insurance, scanning documents, collecting co-pays, and helping with care plans, referrals, insurance issues, and scheduling—then applied similar customer-first problem solving as a Mobile Sales Associate by assisting with cell phone plans, troubleshooting issues, and handling transactions through POS.
Experience
Work history, roles, and key accomplishments
Long Term Substitute
Lubbock ISD
Dec 2025 - May 2026 (5 months)
Taught daily lessons with modifications, managed an average of 150 students, and met Microsoft Word/PowerPoint deadline expectations as required by the district. Mentored and tutored students and worked with coworkers to maintain classroom order and structure.
Customer Service Representative
Prosperity Bank
Jun 2025 - Nov 2025 (5 months)
Provided friendly, thorough, and accurate customer service on inbound calls, actively listening to identify and solve problems and following up as needed. Guided customers on how to use products and services and assisted with technical troubleshooting while maintaining accurate communication.
Chiropractic Assistant
Anthony Chiropractic
Jan 2025 - May 2025 (4 months)
Greeted and checked in patients, captured insurance, keyed in information, scanned documents, and collected copays while communicating with internal clinical and insurance/billing staff. Helped set up patients with the stim unit and supported case management activities including care plans, referrals, insurance issues, and scheduling.
Assisted customers with cell phone plans for AT&T, Sprint, and Verizon, troubleshot phone issues, and solved problems. Processed transactions through POS, stocked and maintained the department, and supported other areas to provide exceptional customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Paramount High School
Completed high school at Paramount High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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