Gloria Bojan
@gloriabojan
Dedicated professional with extensive experience in customer service and education.
What I'm looking for
I am a dedicated professional with a diverse background in customer service and education. Currently, I work as a Substitute Teacher at Conroe ISD, where I ensure that students feel safe and supported while following lesson plans and delivering curriculum effectively. My role involves monitoring students and providing small group tutorials, which has honed my ability to adapt to various classroom environments and student needs.
Previously, I served as a Patient Access Representative at Conifer Health Solutions, where I was responsible for greeting patients, recording essential information, and facilitating communication between patients and healthcare staff. My experience in this role taught me the importance of empathy and efficiency in a fast-paced environment. Additionally, my time as a Customer Service Representative at Avis and Budget Group allowed me to develop strong interpersonal skills, focusing on building positive relationships with customers and ensuring their satisfaction.
Experience
Work history, roles, and key accomplishments
Substitute Teacher
Conroe ISD
Dec 2022 - Present (2 years 6 months)
Maintained discipline and behavior, ensuring student safety. Followed lesson plans and schedules, delivering curriculum effectively. Monitored students, provided small group tutorials, and created reports for permanent staff.
Patient Access Representative
Conifer Health Solutions
Sep 2013 - Jun 2018 (4 years 9 months)
Greeted patients and caregivers, recording pertinent information into a computer database. Recorded insurance information, obtained pre-approval for treatment, and relayed information between patients and staff. Maintained and updated paper and electronic medical records, provided information to insurance companies for billing, and assisted patients during checkout.
Customer Service Representative
Avis and Budget Group
May 2011 - Sep 2013 (2 years 4 months)
Managed smooth and fast car reception, ensuring customer satisfaction. Built positive, professional relationships with long-term and preferred customers. Focused on safety by providing helpful information related to car use and premises access.
Education
Degrees, certifications, and relevant coursework
Gloria hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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