At Bank of America, I partner with Product, UX, Legal, Engineering, Operations, and vendors on POS product enhancements and roadmap inputs. I analyze transaction data, system defects, and performance metrics to support prioritization and product lifecycle decisions.
At Wells Fargo, I managed fintech product lifecycles, including tap-to-pay payment flows and contact center integrations, driving 40% YoY growth and $60K in incremental revenue. I also launched Clover hardware and e-commerce software lifecycles and developed SMB subscription models that increased upsell conversions by 30%.
For Wells Fargo's digital health platform, I defined the MVP strategy around provider-patient interactions, including appointment scheduling and insurance verification. I helped improve onboarding to reduce support tickets by 30% and partnered with Compliance on privacy, security, and healthcare regulatory alignment.
At WHIM, I worked on mobile growth and product discovery for expressive tools designed with Gen Z users in mind. Motion design, accessibility upgrades, and a UX redesign increased app engagement by 35%, while segmentation work lifted retention by 20%.
