Open to opportunities

Sumit Panwar

@sumitpanwar

Message

Experienced travel consultant focused on customer success and exceeding sales targets.

India

Message

What I'm looking for

I am seeking a customer-focused travel or operations role where I can plan trips, improve processes, lead small teams, exceed targets, and grow professionally in a collaborative, fast-paced company.

I am an experienced, customer-focused travel consultant and operations specialist with hands-on experience in travel planning, booking, itinerary creation, and destination management. I have worked as a traveller consultant, trek executive, and Subject Matter Expert driving process KPIs, quality checks, and performance improvements.

I lead and coach teams, manage vendor relationships, and implement process standardization to meet business targets while retaining clients through strong communication and service delivery. I hold a Diploma in Civil Engineering and bring disciplined, analytical problem-solving and a results-oriented approach to fast-paced, customer-facing roles.

Experience

Work history, roles, and key accomplishments

Current

Traveller Consultant

Current

Lost Trail Tour & Travels Pvt Ltd

Provide travel planning, bookings, documentation and itinerary creation to deliver coordinated trips and high customer satisfaction.

Customer Service Travel Documentation

Subject Matter Expert

Ienergizer Granada Services Pvt Ltd

Apr 2022 - Mar 2024 (1 year 11 months)

Defined KPIs and led quality control and process standardization for Flipkart operations, driving adherence to targets and improving team performance.