Priya Dhar
@priyadhar1
I resolve international customer technical and billing issues through high-volume voice and email support.
IndiaWhat I'm looking for
I've supported global customers at Teleperformance and TaskUs through international voice, email, and content moderation processes. I handle high-volume technical support and billing inquiries, achieving 90%+ First Call Resolution and 85%+ CSAT while maintaining accurate CRM documentation.
At TaskUs, I partnered with Level 2 technical teams to resolve critical issues and consistently achieved 95%+ Quality Scores in internal and client audits. I work confidently across Salesforce, Zendesk, Freshdesk, and Dixa while following strict SOPs, data privacy, and quality compliance standards.
Experience
Work history, roles, and key accomplishments
Customer Success Representative
Teleperformance Global Private Ltd
Jul 2025 - Apr 2026 (9 months)
Handled 60-70+ international inbound and outbound calls daily for global customers across North America and EMEA. Resolved technical support and billing issues with a 90%+ First Call Resolution rate.
Team Mate/SME - Content Moderation & INTL Email and Voice
TaskUs
Aug 2023 - May 2025 (1 year 9 months)
Delivered end-to-end customer support while ensuring brand alignment and high-quality customer experience. Collaborated with Level 2 technical teams to escalate and resolve critical issues, reducing ticket turnaround time.
Customer Success Representative – Voice & Email
Teleperformance Global Private Ltd
Apr 2022 - Mar 2023 (11 months)
Executed 50-80 daily outbound calls to e-commerce sellers nationwide, providing dedicated support and platform guidance. Achieved 85%+ CSAT by resolving complex technical and billing inquiries with precision and speed.
Education
Degrees, certifications, and relevant coursework
APJ University
Bachelor of Business Administration, Business Administration
Pursuing a Bachelor of Business Administration degree.
Sunrise Higher Academy
Higher Secondary Certificate, General Studies
Completed Higher Secondary Certificate (HSC) in 2019.
Saint Pius Sr. Sec. School
Secondary School Certificate, General Studies
Completed Secondary School Certificate (SSC) in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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