Looking for a job

Vaishakh Nair

@vaishakhnair

Sales and support operations manager at District (Zomato), who built a 47-person team and contributed to ₹5+ crore growth.

India

Message

What I'm looking for

I’m looking to advance and excel within a dynamic organization, with opportunities for continuous learning and professional development.

At District (Zomato), I built a 47-person support team from scratch, conducted more than 150 interviews, and established the operating frameworks. The team maintained 85%+ CSAT and shrinkage below 7%, while contributing to ₹5+ crore in business growth over four months.

At Bytedance, I managed USA and APAC support operations, proposed 37 process improvements, and trained support teams. I also worked with TikTok influencers on support and marketing analysis, contributing to revenue outcomes across the USA and APAC.

Experience

Work history, roles, and key accomplishments

Team Manager

Zomato

Oct 2025 - Mar 2026 (5 months)

Built and scaled a team of 47 executives from scratch, conducting over 150 interviews. Designed SOPs, incentive plans, and performance management frameworks, maintaining 85%+ CSAT and contributing to ₹5+ crore business growth in 4 months.

Team Management SOP Design Performance Management CSAT Vendor Management Data Analysis Training

Consultant

Enser Communication

Jun 2025 - Oct 2025 (4 months)

Handled final client meetings for Yatara and Max Insurance, trained new joiners, and designed the entire SOP for the process. Managed data for the entire trainer team regarding budget, shrinkage, and process alignments.

Client Management Training SOP Design Data Management Process Alignment

Sales and Trainer Manager

Synergy Environics

Aug 2024 - Jan 2025 (5 months)

Directed multi-region customer support operations across North and South India, streamlining support operations and reducing AHT by 67%. Built customer retention capability and launched targeted digital engagement initiatives to improve service quality.

Customer Support CRM Training Data Analysis Process Improvement Team Management

Project Manager USA & APAC (Support)

Bytedance

May 2020 - Jan 2024 (3 years 8 months)

Managed customer support operations contributing $5.2 million in total value, proposed 37 process improvement initiatives, and trained 27 APAC support agents. Led weekly audits and calibrations, achieving a 98.79% quality score, the highest in the APAC region.

Project Management Customer Support Process Improvement Training Data Analysis Quality Assurance

Sales Lead

Vootiko Solutions

Jun 2017 - May 2020 (2 years 11 months)

Led a 20-member sales team focused on Google SaaS solutions, managing pre-sales and post-sales client relationships across India and the USA. Drove strategic revenue initiatives and implemented CRM-led performance tracking, reducing EdTech sales rejections by 54%.

Sales Leadership Google Workspace Cloud Identity CRM Training RCA Performance Management

Sales and Marketing Lead

Enjay IT Solutions

Apr 2015 - May 2017 (2 years 1 month)

Spearheaded a 25-member team to scale Tally on Cloud (TOC), a newly launched cloud-based product. Designed the product sales pitch, trained 18 new graduates, and led national and international campaigns, growing the TOC user base to 1,700+ in the first year.

Sales Marketing Team Management Training SEO CRM Campaign Management