Vaibhav Patil
@vaibhavpatil8
Customer Success Manager at Skillsoft, improving retention through customer support and service process improvements.
IndiaWhat I'm looking for
At Skillsoft, I work as a Customer Success Manager, bringing experience in customer support and customer success.
At The Knowledge Academy, I handled customer complaints and escalations, and contributed to process changes and knowledge resources. This work reduced escalations, improved first-call resolution, and increased retention.
At Intellipaat, I supported customers by phone, email, and chat, maintained CRM documentation, and promoted additional services to meet customer needs.
I also onboarded and trained team members and contributed to process improvements. I’m interested in senior operations and customer support roles in the E-Learning/EdTech industry.
Experience
Work history, roles, and key accomplishments
Worked as Customer Success Manager at Skillsoft.
Customer Support Executive
The Knowledge Academy
May 2024 - Oct 2025 (1 year 5 months)
Deliver exceptional support, exceed client expectations, and uphold quality standards. Achievements: Reduced customer escalations, improved first-call resolution rates, increased retention through proactive complaint handling. Collaborate across departments to improve processes and customer experience. Implemented support process changes and created knowledge resources to empower customers.
Customer Support Executive
Intellipaat
Jan 2022 - Apr 2024 (2 years 3 months)
Provided comprehensive support via phone, email, and chat. Achievements: Increased customer satisfaction, onboarded and trained new team members, contributed to process improvements. Promoted additional services to meet customer requirements and maintained thorough CRM documentation.
Education
Degrees, certifications, and relevant coursework
Chaudhary Attarsingh Yadav Memorial Education Trusts, Siddhant College of Engineering, Pune
Bachelor of Engineering, Civil Engineering
2017 - 2022
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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