Looking for a job

Uyanda Sibanda

@uyandasibanda

Message

I build secure, efficient remote IT environments through end-user support and systems administration.

South Africa

Message

What I'm looking for

I'm looking to contribute my remote IT operations, systems administration, compliance support, and proactive support skills to a secure, compliant IT environment.

At Core Group, I managed end-user IT operations and support for a remote team, serving as the first point of contact for technical requests. I administered Active Directory, Office 365, Azure, Meraki MDM, JAMF, Freshdesk, and Freshservice across macOS and Windows environments.

I implemented Backblaze cloud backup, reducing storage costs by 30%, and created knowledge-base documentation that reduced recurring L1 incidents by an estimated 15%. I also streamlined secure onboarding and offboarding, maintained asset records for audit readiness, and continue building my cybersecurity knowledge through advanced courses and ISC2 membership.

Experience

Work history, roles, and key accomplishments

Current

Career Break | Sabbatical

Current

Full Time Parent

May 2024 - Present (2 years 4 months)

Focused on family commitments while maintaining engagement with the IT and cybersecurity industry through advanced courses and ISC2 membership.

Cybersecurity Cloud Security Risk Management (ISC)2

IT Support Associate

Core Group

Jul 2017 - May 2024 (6 years 10 months)

Managed end-user IT operations and support for a remote team, including systems administration, provisioning, and ticketing. Led implementation of Backblaze cloud backup, reducing storage costs by 30%, and developed automation for onboarding/offboarding.