Open to opportunities

Utibeabasi Bassey

@utibeabasibassey

Message

Dedicated account officer with expertise in client relationship management.

Nigeria

Message

What I'm looking for

I am looking for a dynamic role that challenges my skills and fosters growth.

I am a results-driven professional with a strong background in account management and IT support. Currently, I serve as an Account Officer at Jawa International Limited, where I manage client relationships and develop strategies that drive business growth. My commitment to customer satisfaction has enabled me to build loyalty and trust with clients, ensuring their needs are met effectively.

Previously, I worked as a Medical Sales Representative, where I excelled in meeting sales targets and creating new customer relationships. My experience also includes providing IT support for an AI learning platform, where I resolved technical issues and ensured a seamless user experience. I hold a Bachelor of Science in Microbiology and have completed various certifications in data analytics and digital marketing, which enhance my analytical and marketing skills.

Experience

Work history, roles, and key accomplishments

Current

Account Officer

Current

Jawa International Limited

Sep 2023 - Present (1 year 9 months)

Managed client relationships, ensuring satisfaction and loyalty. Developed and implemented account management strategies to drive business growth and revenue. Provided excellent customer service, resolved issues, and analyzed client data and market trends.

Client Relationship Management Account Management Customer Service Data Analysis Market Trends

IT Support Specialist

Trontier Limited

Mar 2022 - Jul 2023 (1 year 4 months)

Troubleshot technical issues for an AI learning platform, providing user support via email, phone, and chat. Resolved hardware, software, and network problems specific to the platform. Ensured the smooth operation of the AI learning platform for all users.

IT Support Troubleshooting Technical Support Hardware Software Networking

Medical Sales Representative

Jawa International Limited

Aug 2022 - Present (2 years 10 months)

Prepared marketing and sales targets, acquiring new customers and meeting product goals. Maintained positive customer relationships and ensured timely order fulfillment. Collaborated with management and marketing teams to ensure client satisfaction and discover new sales opportunities.

Sales Marketing Customer Acquisition Relationship Management order fulfillment Sales Strategy Campaign Management

Copywriter

Trontier Limited

Mar 2022 - Jul 2023 (1 year 4 months)

Created engaging email content and compelling subject lines to improve user interaction and learning. Crafted email copy specifically for an AI learning platform. Developed targeted email campaigns to promote AI courses and resources.

Copywriting Email Marketing Content Creation Digital Marketing Campaign Development

Education

Degrees, certifications, and relevant coursework

Akwa Ibom State University

Bachelor of Science, Microbiology

Grade: Second Class Honours Upper Division

Completed a Bachelor of Science degree with a focus on Microbiology. Studied key areas including microbial genetics, physiology, and ecology, achieving Second Class Honours Upper Division.

Royal Christian High School

Senior School Certificate Examination (SSCE), Secondary Education

Completed Senior Secondary School Education, culminating in the Senior School Certificate Examination. Studied a broad curriculum across various subjects.