Open to opportunities

Grace Kareem

@gracekareem

Message

Detail-oriented Account Manager driving business growth and partner engagement.

Nigeria

Message

What I'm looking for

I am looking for a role that fosters growth, values collaboration, and emphasizes customer engagement.

I am a highly organized and detail-oriented Account Manager with a strong background in partner management, customer support, and operational efficiency. My experience includes managing over 380 partners at Glovo, where I successfully optimized their operations and increased order volume through strategic planning and data analysis. I am passionate about improving partner engagement and ensuring seamless operations, which has been a key driver in my career.

Throughout my career, I have demonstrated my ability to drive key performance indicators (KPIs) such as uptime, promotions, and ad conversions. My role at GIG Logistics allowed me to streamline communication and reduce delivery delays by 10%, enhancing overall efficiency. I pride myself on my analytical skills and my commitment to producing data-driven reports that inform decision-making and foster business growth.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Glovo

Nov 2024 - Present (8 months)

Managed over 380+ partners, ensuring smooth operations and business growth. Drove key performance metrics including CDTP, uptime, ads, promotions, and increased order volume.

Partner Relationship Management Sales Business Growth Data Analysis CRM Tools Strategic Planning

Experience Center Agent

GIG Logistics

Apr 2023 - Oct 2024 (1 year 6 months)

Accurately processed incoming orders and shipments, capturing all relevant information in the company's systems. Streamlined communication between drivers and customers, reducing delivery delays by 10% and improving overall efficiency.

Order Processing Shipment Tracking Customer Service Communication Problem Solving Data Entry

I.T Service Administrative

College of Education

Jan 2022 - Nov 2022 (10 months)

Coordinated and executed a large-scale registration drive for NIMC, WAEC, and JAMB exams, registering over 250 individuals. Troubleshot and resolved I.T.-related issues, minimizing downtime and improving system efficiency.

IT Support System Troubleshooting Event Coordination Registration Systems Problem Solving

Project Manager Assistant

Vineyard Geological Company

Jan 2019 - Dec 2019 (11 months)

Coordinated meetings and events with internal teams and external vendors, ensuring seamless operations. Managed client communications and produced high-level reports for five completed projects.

Project Coordination Client Communication Event Management Vendor Management Data Analysis

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Minna

Bachelor of Technology, Geography

Completed a Bachelor of Technology in Geography. The curriculum provided a comprehensive understanding of geographical concepts and their applications.