Open to opportunities

Fausat Kolade

@fausatkolade

Message

Account Manager and Creative Operations professional focused on client relationships and reliable business execution.

Nigeria

Message

What I'm looking for

I’m looking for remote or international roles where I can own client relationships and coordinate operations end-to-end—handling priorities, documentation, and follow-through—while collaborating cross-functionally in a digital-first environment.

I’m an Account Manager in creative operations, blending client relationship ownership with business operations coordination in fast-paced, deadline-driven environments. For 3+ years, I’ve managed distributor and customer relationships, vendor coordination, and cross-functional communication—turning ambiguous requests into clear action plans and accurate follow-through.

I protect trust and organizational reputation by de-escalating high-stakes client situations and resolving operational issues fairly and efficiently. In my branch and sales operations roles, I owned day-to-day operations, managed purchase orders, invoice processing, claims, and reimbursements, and maintained organized, audit-ready documentation while balancing competing priorities.

In parallel, I support digital-first work through structured project tracking and AI-assisted productivity. I coordinate multiple concurrent client accounts remotely using tools like Airtable, Monday.com, Notion, Trello, Zapier, and HubSpot, and I leverage ChatGPT for research, drafting, summarization, and documentation to improve turnaround time and preparation quality.

Experience

Work history, roles, and key accomplishments

Current

Freelance Content Writer & Copywriter

Current

Freelance

Sep 2020 - Present (5 years 11 months)

Handled end-to-end client relationships across multiple international accounts, clarifying requirements and managing expectations with proactive status updates. Coordinated concurrent projects and deadlines using Notion, Trello, Airtable, Monday.com, and Zapier, and used AI tools to support research, drafting, summarization, and documentation.

Content Writing Copywriting Client Communication Project Tracking Notion Trello Airtable Monday.Com Google Workspace Zapier Drafting Summarization Documentation Quality Assurance

AI Data Annotator & Data Entry Specialist

Atlas / Remotasks

Jan 2024 - Jan 2026 (2 years)

Performed high-volume remote data annotation and data entry while verifying outputs against source criteria and correcting records for accuracy. Followed detailed operational guidelines independently and met deadlines in an asynchronous environment.

Data Annotation Data Entry Quality Assurance Attention To Detail Analytical Thinking

Branch Manager

Farmer's Kitchen

May 2022 - Dec 2022 (7 months)

Owned daily branch operations and stakeholder coordination, serving as the primary decision-maker for day-to-day needs. Resolved a high-priority customer escalation involving an order fulfillment error and implemented standardized documentation to reduce follow-up delays.

Customer Escalation Management De escalation Stakeholder Communication Operations Coordination Staff Scheduling

Sales Operations Manager

Kedi Health

Jun 2019 - Feb 2022 (2 years 8 months)

Managed day-to-day business operations and distributor relationships as the trusted point of contact for customer and partner inquiries. Coordinated purchase orders, deliveries, inventory, and invoice processing/claims with organized, audit-ready documentation.

Client Relationship Management Distributor Management Stakeholder Communication Purchase Order Processing Invoice Processing Claims Processing Cross functional Coordination Issue Resolution