
Ussh User
@usshuser
I lead workforce financial planning, forecasting, and profitability analysis across €60M+ client-account portfolios.
What I'm looking for
At TP, I lead workforce financial planning and budget governance for seven client accounts representing more than €60M in annual revenue. I run annual budgeting, weekly forecasting and reforecasting, profitability analysis, and financial-control reviews.
I connect operational demand, AHT, productivity, staffing, attrition, and service levels to capacity, cost, and profitability plans. Using Excel, Power BI, SAP BW, and automation, I consolidate reporting, build scenario models, and help Operations and Finance make data-backed decisions.
Experience
Work history, roles, and key accomplishments
Functional scope: Workforce Planning, FP&A & Operations Finance
• Own workforce financial planning and budget governance across 7 client accounts representing €60M+ in combined annual revenue, running the annual budgeting cycle and weekly financial-control reviews.
• Forecast revenue, costs and profitability using billable-hour and payable-hour economics, labor and non-labor cost assum
Performed business analysis with a focus on financial and operational data, leveraging tools like Power BI and Python to support decision-making.
Supervised a team, focusing on team management, communication, and presentations to ensure effective operations.
Provided customer service and sales support, focusing on customer satisfaction and soft skills.
Sales Agent
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Apr 2017 - Oct 2019 (2 years 6 months)
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Sales
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Education
Degrees, certifications, and relevant coursework
University of Macedonia
2009 - 2017
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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