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Usha Dornal

@ushadornal

Message

Motivated customer service professional with strong communication skills.

India

Message

What I'm looking for

I am looking for a role that allows me to leverage my communication skills and passion for customer service in a dynamic environment.

I am a motivated and multilingual customer service professional with a strong passion for helping others. My educational background includes a B.Tech in Computer Science and a Diploma in Computer Engineering, both from institutions in Solapur. I have developed a solid foundation in technical literacy, including skills in MS Office, Basic Java, HTML, and CSS.

Throughout my academic journey, I have participated in various projects, such as developing a Car and Bike Rental System and a responsive Jewelry Website. These experiences have honed my problem-solving abilities and enhanced my communication and organizational skills. I am committed to delivering prompt and empathetic support to ensure customer satisfaction and contribute to the success of my future employer.

Experience

Work history, roles, and key accomplishments

Car and Bike Rental System

Shree Siddheshwar Women's College of Engineering

Developed a user-friendly platform to simulate real-time rental bookings, demonstrating strong communication and organizational skills. Practiced handling mock customer queries and service requests, enhancing problem-solving abilities.

Java HTML CSS Communication Problem Solving Team Collaboration Customer Service

Jewelry Website

Shree Siddheshwar Women's College of Engineering

Built a responsive website focused on user needs and a smooth browsing experience. Incorporated feedback loops, significantly improving customer satisfaction through design enhancements.

HTML CSS Web Design User Experience Customer Satisfaction Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Shree Siddheshwar Women’s College of Engineering

Bachelor of Technology, Computer Science

Grade: 7.7/10

Pursued a Bachelor of Technology in Computer Science, gaining foundational knowledge and practical skills in the field. Achieved a CGPA of 7.7/10, demonstrating strong academic performance.

Shri Siddheshwar Women’s Polytechnic

Diploma, Computer Engineering

Grade: 79.60%

Completed a Diploma in Computer Engineering, acquiring essential technical skills and knowledge. Achieved a score of 79.60%, reflecting dedication and proficiency in the subject.