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Usanase Liliane

@usanaseliliane

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Medical interpreter who helped patients and doctors communicate in English and Kinyarwanda at multilingual Int.

Rwanda

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At multilingual Int, I interpreted between patients and doctors, translating from English to Kinyarwanda to support clear communication.

At CCI and Bet pawa Rwanda, I handled inbound and outbound customer calls, resolved client issues, and maintained detailed records and reports.

At IEE, I managed classes in teachers’ absence and developed initiatives around hygiene, waste management, and sports participation. I also designed a school-wide paper recycling project that turned unused materials into revenue-generating products.

Experience

Work history, roles, and key accomplishments

Medical Interpreter

Multilingual Int

Feb 2025 - Mar 2026 (1 year 1 month)

Interpreted for patients and doctors to ensure smooth communication, enhancing communication skills by interpreting from English to Kinyarwanda.

Interpretation Communication Skills English Kinyarwanda

Call Center Agent

CCI

Jan 2024 - Feb 2025 (1 year 1 month)

Handled high-volume inbound and outbound calls with professionalism and accuracy, resolved client issues efficiently, and maintained detailed records and reports.

Customer Service Communication Skills Problem Solving Record keeping

Call Center Agent

Bet Pawa Rwanda

Feb 2023 - Sep 2023 (7 months)

Resolved client issues efficiently and maintained detailed records and reports, contributing to improved team performance.

Customer Service Communication Skills Problem Solving Record keeping

Teaching Assistant

IEE

Mar 2022 - Feb 2023 (11 months)

Independently managed classes in teachers' absence, developed initiatives promoting hygiene and waste management, and designed a school-wide paper recycling project.

Classroom Management Program Development Project Design Student Engagement