Emmanuel Nsengiyumva
@emmanuelnsengiyumva1
Customer-focused multilingual support professional specializing in medical interpretation and remote support.
RwandaWhat I'm looking for
I am a detail-oriented support professional with hands-on experience in remote medical interpretation, content moderation, and call-center operations. I have delivered accurate English–Kinyarwanda interpretation for hospitals, clinics and refugee services, upheld confidentiality in sensitive medical cases, and supported high-volume customer communications using HubSpot, Slack and Google Workspace.
I consistently improve operational efficiency by managing incoming calls, connecting customers to agents, and ensuring content quality through careful review and product classification. I am reliable, a fast learner, and committed to clear communication, timely problem solving, and maintaining accuracy under pressure.
Experience
Work history, roles, and key accomplishments
Kinyarwanda Medical Interpreter
NativeCall360 Outsourcing Solutions
Jun 2023 - Present (2 years 6 months)
Delivered accurate English–Kinyarwanda interpretation for hospitals, clinics, schools, and refugee services, maintaining confidentiality and supporting medical emergencies with strong real-time communication and problem-solving.
Survey Agent
Grupo Noa International
Oct 2024 - Dec 2025 (1 year 2 months)
Managed incoming calls to connect customers with available agents and supported call flow to improve communication efficiency for remote call center operations.
Content Moderator
ISON Experiences
Feb 2025 - Aug 2025 (6 months)
Reviewed product images and descriptions, applied HS codes for accurate classification, and researched product origins to ensure platform compliance and content quality.
Education
Degrees, certifications, and relevant coursework
SAVE Secondary School
A2, Literature
2018 - 2021
Completed A2 level with a focus on Literature including English, Kinyarwanda, and Kiswahili from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Social media
Job categories
Interested in hiring Emmanuel?
You can contact Emmanuel and 90k+ other talented remote workers on Himalayas.
Message EmmanuelFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
