UBUsama Basharat
@usamabasharat
Dedicated customer service representative with diverse experience in support roles.
PakistanWhat I'm looking for
I am a motivated customer service representative with extensive experience in various roles, including working at Kall Star, Travel Experts, and Empaxco. My journey in customer service has equipped me with the skills to handle high-pressure environments while ensuring customer satisfaction. I thrive on challenges and believe in leading efficient teamwork to achieve excellence.
Throughout my career, I have developed strong communication skills in both English and Urdu, allowing me to connect with a diverse clientele. My experience spans over multiple sectors, including auto-health and travel, where I have consistently demonstrated my ability to adapt and excel. I am currently pursuing a Bachelor’s degree in Computer Science, which complements my technical skills in MS Office and web searching.
Experience
Work history, roles, and key accomplishments
Sales Promoter
Multinet
Dec 2020 - Jan 2021 (1 month)
Gained 10 months of experience as a Sales Promoter for LED products, engaging customers and driving sales.
Customer Service Representative
Mile Stone
Nov 2020 - Dec 2020 (1 month)
Worked for 8 months as a Customer Service Representative, focusing on customer satisfaction and support.
Customer Service Representative
Grid
Oct 2020 - Nov 2020 (1 month)
Served as a Customer Service Representative for 6 months, providing support and resolving customer issues efficiently.
Dialer
Empaxco
Sep 2020 - Oct 2020 (1 month)
Worked for 7 months as a Dialer, managing outbound calls and ensuring effective communication with clients.
Ticket Booking Agent
Travel Experts
Aug 2020 - Sep 2020 (1 month)
Gained 6 months of experience as a Ticket Booking Agent, assisting customers with travel arrangements and ticket purchases.
Customer Service Representative
Kall Star
Jul 2020 - Aug 2020 (1 month)
Worked for 8 months as a Customer Service Representative, handling customer inquiries and providing support in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
CUST University
Bachelor of Science, Computer Science
Currently pursuing a Bachelor of Science in Computer Science at CUST University.
BISE Rawalpindi
Higher Secondary School Certificate, General Education
2016 - 2016
Completed Higher Secondary School Certificate (HSSC) from BISE Rawalpindi.
BISE Rawalpindi
Secondary School Certificate, General Education
2014 - 2014
Completed Secondary School Certificate (SSC) from BISE Rawalpindi.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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