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Urvashi Pandey

@urvashipandey

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Dynamic data analyst with strong problem-solving and communication skills.

India

Message

What I'm looking for

I am looking for a role that allows me to leverage my analytical skills in a collaborative environment, focusing on data-driven decision-making and continuous improvement.

I am a dynamic Process Associate with a strong background in data analysis and customer engagement. My experience includes facilitating dispute resolution and managing customer inquiries, which has allowed me to drive impactful improvements in operational efficiency. I am proficient in data analysis and effective communication, enhancing customer satisfaction and streamlining processes.

Throughout my career, I have demonstrated strong problem-solving abilities and a commitment to leveraging my analytical skills to support organizational goals. My recent role as a Process Associate at TTEC involved mediating disputes on the eBay platform, where I applied root cause analysis to identify challenges and implement process improvements. Additionally, my tenure at Genpact allowed me to manage pre-and post-purchase inquiries, further honing my stakeholder engagement skills.

I hold an MBA in Marketing and HR, along with a Data Analyst certification from Skillovilla. My educational background, combined with internships that focused on customer satisfaction and project development, has equipped me with a solid foundation in data analysis tools such as SQL, Python, Tableau, and Power BI.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst Trainee

Current

Skillovilla

Apr 2024 - May 2024 (1 month)

Completed a Data Analyst certification course, gaining proficiency in SQL, Python, Tableau, and Power BI, while working on a project to create a sales dashboard.

SQL Python Tableau Power BI Data Analysis

Process Associate

TTEC

Apr 2024 - May 2024 (1 month)

Facilitated dispute resolution between buyers and sellers on the eBay platform by applying effective communication and root cause analysis to identify challenges and drive process improvements. Acted as a mediator to ensure fair resolutions.

Dispute Resolution Effective Communicator Root Cause Analysis Process Improvement Médiation

Process Associate

Genpact

Sep 2022 - Jan 2023 (4 months)

Managed pre-and post-purchase inquiries in the Google Store process, leveraging problem solving and stakeholder engagement to address customer concerns with Google's gadgets.

Problem Solving Stakeholder Engagement Google Store Processes Customer Service

Data Analyst Intern

Vardhan Consulting Engineers

Jul 2021 - Jul 2021 (0 months)

Developed a project showcasing a sales dashboard using Power BI, applying analytical skills to visualize data effectively.

Power BI Data Visualization Analytical Skills Dashboards

Data Analyst Intern

Global Arcus

Jun 2021 - Jul 2021 (1 month)

Approached international students to assist them in purchasing courses, enhancing customer satisfaction through effective communication and engagement.

Customer Engagement Communication Skills Sales Support Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Skillovilla

Data Analyst Certification, Data Analysis

2024 - 2025

I completed a Data Analyst course in six months where I graduated and learned SQL, Python, Tableau, Power BI, and problem-solving skills. I did one project made on Shopnest Sales dashboard where I used Power BI to showcase the dashboard.

United Institute of Management

Master of Business Administration, Business Administration

2019 - 2021

I completed my MBA in Marketing and HR and simultaneously did two internships. One from Global Arcus where I used to approach international students to purchase the courses of this company and the second internship from Vardhan consulting engineers where I made a project.