Looking for a job

Urusha Shrestha

@urushashrestha

Reliable Virtual Assistant with 10+ years in customer service, CRM, admin, bookings, and digital marketing. Quick learner and highly organised.

Nepal

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What I'm looking for

Seeking a long-term remote role in Virtual Assistance, Customer Support, CRM, Administration, or Digital Marketing. I value clear communication, a supportive team, growth opportunities, and a stable work environment. I’m adaptable, reliable, and comfortable working independently with international teams.

I’m a Virtual Assistant and Customer Support professional with 10+ years of experience in customer service, administration, team coordination, and hospitality. I have experience working with Australian businesses, handling customer enquiries, CRM systems, bookings, scheduling, email communication, lead follow-ups, quoting, and day-to-day administrative tasks.

I’m also trained in digital marketing, including SEO, social media marketing, email marketing, and Meta and Google Ads. I enjoy learning new tools and finding ways to make processes more organised and efficient.

I’m particularly interested in remote roles involving virtual assistance, customer support, CRM management, administration, and digital marketing. I’m a quick learner, reliable, detail-oriented, and comfortable working independently while communicating effectively with a remote team.

My goal is to build a long-term remote career where I can contribute my skills, continue learning, and grow with a company.

Experience

Work history, roles, and key accomplishments

Remote Administrator

Zap & shine

Jan 2025 - Aug 2026 (1 year 7 months)

Provided remote Virtual Assistant and Admin support for an Australian cleaning business. Managed customer enquiries, CRM updates, bookings, scheduling, email communication, lead follow-ups, quoting, and customer coordination while ensuring accurate records and a smooth customer experience.

CRM Microsoft Office Customer Support Booking Coordination Customer Service Customer Relationship Management Contact Center Sales Follow up Lead Management Administrative Support Administrative Assistant Booking Management Email Support Email Communication Call Handling

Supervisor

Grain'd Cafe

Aug 2020 - Jan 2024 (3 years 5 months)

Managed daily café operations, including staff supervision, customer service, cash handling, stock management, ordering, and opening/closing procedures. Trained and supported team members, resolved customer concerns, maintained service standards, and ensured smooth and efficient day-to-day operations.

Supervision Customer Service

Customer Service

KFC

Mar 2014 - Dec 2018 (4 years 9 months)

Delivered friendly and efficient customer service in a fast-paced KFC environment. Handled customer orders, payments, enquiries, and complaints while maintaining accuracy, food safety, and service standards. Worked effectively as part of a team and ensured a positive customer experience.

Customer Service