Samiksha Kc
@samikshakc
Customer support specialist at Apala Jewels managing CRM records for 75 active clients and keeping delivery logs accurate.
NepalWhat I'm looking for
At Apala Jewels, I provide customer support and manage CRM records and sales documentation for 75 active clients. I keep delivery logs accurate and reconcile daily cash flow and account records.
I also partner with store teams on guest flow and billing documentation, helping reduce errors by 20%. I oversee the receipt, tagging, dispatch, and secure inter-branch transfer of high-value inventory.
Previously, at Lightica Technology (Synergy Australia account), I resolved around 20 client complaints weekly and maintained tracking records for 200 customers. I worked with a six-person team across Australia and Nepal to streamline document workflows, cutting update turnaround by 25%. I'm available for U.S. night-shift schedules or overlap with U.S. business hours.
Experience
Work history, roles, and key accomplishments
Assistant Executive
Apala Jewels
Feb 2026 - Present (8 months)
Provide high-touch customer support and manage CRM records and sales documentation for 75 active clients. Reconcile daily cash flow and account records for ~30 transactions per day, and oversee receipt, tagging, dispatch, and secure inter-branch transfer of high-value inventory.
General Member
Rotaract Club of Balaju
Jan 2025 - Present (1 year 9 months)
Led volunteer teams of 20+ members per event and worked with planners on 15+ community service projects.
Client Operations Specialist
Lightica Technology
Jul 2025 - Jan 2026 (6 months)
Resolved ~20 client complaints weekly through internal ticketing tools and proactive follow-ups. Maintained tracking records for 200 customers in Google Sheets with 100% reported data accuracy, and worked with a six-person team across Australia and Nepal to streamline document workflows, cutting update turnaround by 25%.
General Member
Junior Red Cross Society
Jan 2021 - Dec 2023 (2 years 11 months)
Led health and safety awareness sessions in communities and schools, and guided attendees at health camps.
Education
Degrees, certifications, and relevant coursework
Kathmandu Bernhardt SS College
High School Diploma, Science and Technology
2023 - 2025
Completed high school with a focus on science and technology.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Social media
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