At Infoblox, I manage customer renewal accounts and coordinate with account executives, customer success managers, channel partners, and operations teams. I contributed to a 30% year-over-year sales increase through Salesforce pipeline management and strategic customer engagement.
At Carestack, I resolved customer technical issues by reviewing logs and reproducing problems in test environments. At Way.com, I led support process improvements and coached team members; earlier at Allianz, I increased monthly sales by 15% and trained new employees.
