Open to opportunities

Shanoy Brown

@shanoybrown

Performance-driven customer service and HR support professional with 5+ years’ experience improving compliance, speed, and CSAT.

Jamaica

Message

What I'm looking for

I’m looking for a fast-paced team where I can own customer support and HR operations—handling high-volume cases with strong compliance, using Zendesk/Greenhouse/Trinet to improve CSAT, and continuously streamline logistics and onboarding workflows.

I’m a versatile, performance-driven professional with over 5 years of experience specializing in Remote Customer Service, HR Support, and Logistics Management. I’m known for handling high-volume inquiries while protecting data privacy and maintaining strong service outcomes.

In customer-facing roles, I managed 50+ inbound inquiries daily and maintained a 98% CSAT score in fast-paced SaaS and e-commerce environments. I also support sensitive HR and tax documentation (W2s, W4s) and navigate policy requirements with 100% compliance.

On the HR side, I manage onboarding and offboarding with precision, including updating, creating, and maintaining 200+ employee profiles in tools like Excel, Greenhouse, and Trinet. I coordinate smooth transitions for 80+ employees weekly and complete sensitive data handling with zero compliance infractions.

I bring strong operational and financial capability too—supporting shipping documentation, customs forms, inventory monitoring, and accounts receivable/payable workflows using QuickBooks. I enjoy connecting cross-functional teams (remote workforce and onsite HR leadership) to streamline distributed operations and deliver reliable results.

Experience

Work history, roles, and key accomplishments

Administrative HR Assistant

Van Leeuwen Ice Cream

Jan 2026 - May 2026 (4 months)

Updated, created, and managed 200+ employee profiles in Excel, Greenhouse, and Trinet, maintaining 100% accuracy. Coordinated onboarding and offboarding for 80+ employees weekly and handled sensitive employee data with zero compliance infractions.

Excel Greenhouse TriNet Onboarding Offboarding Confidentiality Compliance

Brand Ambassador

Abhu Dhabi Promotions

Dec 2022 - Sep 2025 (2 years 9 months)

Created strategic price lists and managed inventory stock during high-volume event periods to optimize event profitability. Increased future event partnerships by 22% through pitching offerings to corporate clients and organizers, and led onboarding and training for new recruits.

Event Sales Inventory Management Training Onboarding Customer Service

Customer Service Rep / HR Manager

My HR Live Support

Aug 2022 - Sep 2025 (3 years 1 month)

Managed 50+ inbound customer and technical inquiries daily across phone and digital channels while meeting performance metrics. Assisted remote employees with sensitive tax documentation (W2s, W4s), used Zendesk and Slack to track and escalate cases, and served as a liaison between remote employees and onsite HR leadership.

Customer Service HR Support Tax Documentation W 2 Zendesk Slack Google Workspace Microsoft Office Compliance

Customer Service & Personal Assistant

V. Tech Solutions

Oct 2020 - May 2022 (1 year 7 months)

Supported international supply chain operations by monitoring inventory levels, managing shipping documentation, and filing customs forms. Managed accounts receivable/payable in QuickBooks, provided email and live chat product support with price estimates, and edited/installed business video content for social media.