Ronaldo Bailey
@ronaldobailey
Resourceful customer service and virtual operations professional with 7+ years of cross-functional support experience.
JamaicaWhat I'm looking for
I am a resourceful, results-driven professional with 7+ years of combined experience in customer service, technical support, virtual assistance, recruitment, and data entry. I have a proven track record of delivering exceptional client experiences for local and international companies, improving processes, and reducing time-to-hire through efficient sourcing and onboarding.
I excel in remote operations, multichannel support, and high-volume administrative work, consistently achieving strong customer satisfaction and resolution metrics. I am adaptable, tech-savvy (Zoom, Slack, CRM platforms, MS Office, Google Workspace), and committed to driving business growth through excellent communication and attention to detail.
Experience
Work history, roles, and key accomplishments
COProvided multichannel customer support for Nespresso, achieving high customer satisfaction through first-contact resolution and effective multitasking across voice and chat.
Virtual Assistant / Recruiter
Remote U.S.-based Company
Jan 2022 - Aug 2024 (2 years 7 months)
Delivered end-to-end recruitment services and managed daily virtual operations, reducing time-to-hire by 20% and improving onboarding efficiency for overseas roles.
Remote Sales Agent
Yeetiq International
Apr 2023 - Jan 2024 (9 months)
Exceeded sales targets for timeshare accounts through consultative selling and built strong client trust, consistently ranking among top-performing revenue generators.
IGTechnical Support Representative
Ibex Global
Oct 2021 - Apr 2023 (1 year 6 months)
Supported Ring Doorbell and Ulta Beauty customers with technical troubleshooting, maintaining a 95% issue-resolution rate through clear and empathetic communication.
Lifeguard (Volunteer)
Heart Trust
Jan 2019 - Oct 2021 (2 years 9 months)
Ensured pool safety and enforced regulations through vigilant monitoring and swift response, contributing to a safe aquatic environment.
PRBaker
PriceSmart
Nov 2019 - Dec 2019 (1 month)
Prepared baked goods and managed restocking of inventory during seasonal assignment to support store operations and customer demand.
Assistant Teacher
Jahmona Basic School
Feb 2017 - Jul 2019 (2 years 5 months)
Assisted with lesson planning, grading, and student engagement to foster a nurturing learning environment and improve classroom participation.
Education
Degrees, certifications, and relevant coursework
Denham Town High School
High School Diploma, Business Administration
Completed High School Diploma with coursework including CXC Business Administration.
Maxfield Park Primary
School Leaving Certificate, Primary Education
Attended primary school and obtained School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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