UP

Open to opportunities

Ummadisetty Lakshmi Prasanna

@ummadisettylakshmipr

Customer service professional with technical training in electronics and full-stack development.

What I'm looking for

I seek a role blending customer-facing responsibilities with technical growth, in a collaborative environment that values process improvement and career development.

I am a customer service executive with a background in Electronics and Communication Engineering and certification in Full Stack Development. I combine hands-on customer-facing experience with technical skills in Java, HTML, CSS and C to solve problems and improve processes.

At Firstsource Pvt Ltd I developed and executed business strategies for e-commerce, implemented process improvements to increase operational efficiency, and contributed to enhancing customer experience. I have been recognized for leadership, innovation and measurable business results.

I am adaptable, a quick learner, and comfortable leading teams; I seek opportunities where I can apply technical knowledge and customer-focused strategies to drive growth and continuous improvement.

Experience

Work history, roles, and key accomplishments

FI

Current

Customer Service Executive

Current

Firstsource

Working as a Customer Service Executive driving e-commerce growth through process improvements that enhanced customer experience and operational efficiency; recognized for leadership and innovation.

Customer Service E Commerce Operations Process Improvement MS Office Communication Team Leadership

Education

Degrees, certifications, and relevant coursework

ST

Sai Rajeswari Institute of Technology

Bachelor of Engineering, Electronics and Communication Engineering

Grade: 78%

Activities and societies: Coordinated college technical and cultural fests; Certificate in Full Stack Developer from JSpiders.

Bachelor's degree in Electronics and Communication Engineering with 78% aggregate.

SC

Sri Deepthi Junior College

Intermediate, Mathematics, Physics and Chemistry

Grade: 64%

Completed Intermediate (MPC) with 64% marks.

AS

Adithya High School

Secondary School Certificate, Primary Education

Grade: 8.7 (GPA)

Completed Secondary School (10th standard) with GPA 8.7.

Tech stack

Software and tools used professionally

Gmail

Java

Windows

Enhance

Availability

Open to opportunities

Location

India

Authorized to work in

Job categories

Customer Service Executive Customer Service Executive Technical Support E Commerce Operations Junior Full Stack Developer Process Improvement Specialist Customer Support Executive Customer Service Agent Customer Service Officer Customer Service Representative Customer Service Advisor

Skills

Customer Service E commerce Development Process Improvement MS Office MS Word Java HTML CSS C++Team Leadership Communication Communication Adaptability Problem Solving Enhance Gmail Windows

Interested in hiring Ummadisetty?

You can contact Ummadisetty and 90k+ other talented remote workers on Himalayas.

Message Ummadisetty

People also viewed

View all talent

Find your dream job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!