Open to opportunities

Ummadisetty Lakshmi Prasanna

@ummadisettylakshmipr

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Customer service professional with technical training in electronics and full-stack development.

India

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What I'm looking for

I seek a role blending customer-facing responsibilities with technical growth, in a collaborative environment that values process improvement and career development.

I am a customer service executive with a background in Electronics and Communication Engineering and certification in Full Stack Development. I combine hands-on customer-facing experience with technical skills in Java, HTML, CSS and C to solve problems and improve processes.

At Firstsource Pvt Ltd I developed and executed business strategies for e-commerce, implemented process improvements to increase operational efficiency, and contributed to enhancing customer experience. I have been recognized for leadership, innovation and measurable business results.

I am adaptable, a quick learner, and comfortable leading teams; I seek opportunities where I can apply technical knowledge and customer-focused strategies to drive growth and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Firstsource

Working as a Customer Service Executive driving e-commerce growth through process improvements that enhanced customer experience and operational efficiency; recognized for leadership and innovation.

Customer Service E Commerce Operations Process Improvement MS Office Communication Team Leadership