Umar Usman
@umarusman
IT Support Specialist supporting Epic EMR and healthcare teams with secure remote help desk.
United StatesWhat I'm looking for
I supported physicians, nurses, and staff with remote IT help at Sixteenth Street Community Health Centers, including Epic EMR support before, during, and after upgrades. I handled login failures, password resets, account lockouts, and Active Directory access issues while troubleshooting VPN, networking, Microsoft Teams, and device problems.
Before that, I installed and supported Windows and Linux workstations at Hartford Technology Rentals—imaging systems, running diagnostics, installing software, and helping users with desktop, account, and network connectivity issues. Throughout, I documented incidents in an IT ticketing system and maintained HIPAA compliance for clinical support.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Sixteenth Street Community Health Centers
Jan 2020 - Jan 2022 (2 years)
Provided remote technical support to physicians, nurses, and staff across multiple healthcare locations. Supported Epic EMR users before, during, and after system upgrades.
Linux Systems Administrator
Hartford Technology Rentals
Jan 2018 - Jan 2020 (2 years)
Installed and supported Windows and Linux workstations. Performed imaging, hardware diagnostics, software installations, and end-user support.
Education
Degrees, certifications, and relevant coursework
Umar hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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