Jan Rendor Nolasco
@janrendornolasco
IT Support Specialist skilled in healthcare systems, imaging, and hands-on troubleshooting.
United StatesWhat I'm looking for
I am an IT Support Specialist with hands-on experience in healthcare IT, systems administration, and remote support.
At Duly Health and Care I provided onsite and remote technical support across hospitals and clinics, installing and maintaining computer systems, networking devices, and specialized medical equipment. I routinely used tools like Ivanti, SCCM, and Microsoft Teams to diagnose issues and minimize operational disruptions.
I led imaging and device configuration at EQ Technology Group, developed database systems with FileMaker, and trained junior staff in PC troubleshooting. I also have experience with Windows and Linux systems, networking configuration, PC assembly, Raspberry Pi, Arduino, and AutoCAD.
I hold a B.S. in Computer Engineering and multiple IT certifications, and I seek roles where I can apply my technical skills in collaborative, fast-paced healthcare or enterprise environments.
Experience
Work history, roles, and key accomplishments
Regional Support Specialist
Duly Health and Care
Jan 2023 - May 2025 (2 years 4 months)
Provided onsite and remote technical support for hardware, software, and medical equipment across hospitals and clinics, minimizing disruptions to healthcare operations. Managed system updates, virus scans, inventory, and vendor escalations to maintain uptime and compliance.
IT Imaging Lead
EQ Technology Group
Nov 2022 - Jan 2023 (2 months)
Led device imaging and configuration using FileMaker and SCCM and trained junior staff to improve deployment consistency. Coordinated ticket resolution and integration tasks with cross-functional leads to meet project timelines.
IT Associate
EQ Technology Group
Feb 2022 - Nov 2022 (9 months)
Contracted to Northwestern Medicine to assemble, image, and secure PCs while resolving hardware and software issues for clinical staff. Interfaced with doctors and project managers to ensure devices met integration and security requirements.
IT Support Engineer
St. Paul's Hospital
Apr 2019 - May 2019 (1 month)
Performed software and hardware maintenance, OS installations, and AutoCAD plotting to support hospital IT operations during a short-term internship. Assisted with troubleshooting and routine system updates to maintain service continuity.
Education
Degrees, certifications, and relevant coursework
COCoursera
Certificate, Technical Support Fundamentals
Completed the Technical Support Fundamentals certificate via Coursera in April 2021 covering core IT support concepts.
NDNew York Institute of Art and Design
Certificate in AutoCAD, AutoCAD
Completed an AutoCAD certification from the New York Institute of Art and Design in 2021.
ICIBM Corporation
Certificate, IBM Cloud Essentials
Completed the IBM Cloud Essentials course in March 2021 covering cloud fundamentals and IBM cloud services.
IBM Corporation
Certificate, Big Data Foundations
Completed the Big Data Foundations course through IBM in March 2021 focusing on fundamental big data concepts.
ICIBM Corporation
Certificate, Python for Data Science
Completed the Python for Data Science course through IBM in March 2021 focused on Python applications for data analysis.
CICisco
Certificate, Introduction to IoT
Completed the Introduction to IoT course via Cisco in February 2021 covering Internet of Things fundamentals.
UAUniversity of San Agustin
Bachelor of Science, Computer Engineering
2013 - 2020
Bachelor of Science in Computer Engineering completed at the University of San Agustin from 2013 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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