Looking for a job

Sean User

@seanuser10

I deliver enterprise desktop support and scalable cloud-focused solutions across healthcare and multi-site IT environments.

United States

Message

What I'm looking for

I'm looking to leverage cloud technologies, collaborate with cross-functional teams, solve complex technical problems, and deliver scalable solutions that improve business outcomes.

At NYC Health and Hospitals Corporation, I support secure desktop access through VMware Horizon and Epic H2O while resolving end-user hardware and software issues.

I've supported healthcare and enterprise users at Allscripts, OCLI, ProHealth, HighStreet IT Solutions, and other multi-site organizations. At Allscripts, I supported more than 20,000 clients across 16 hospitals and created over 30,000 incident, change, and service-request tickets.

I use Active Directory, ServiceNow, Windows, Windows Server, macOS, remote-support tools, and IT documentation to keep operations running smoothly. I'm focused on using cloud technologies to improve business outcomes and translating cross-functional needs into scalable solutions.

Experience

Work history, roles, and key accomplishments

Current

System Analyst

Current

NYC Health and Hospital Corporation

Jun 2019 - Present (7 years 3 months)

Leveraged VMWare Horizon to ensure secure access to desktops and support applications such as Epic H20. Provided technical support, collaborated on IT projects, and managed inventory and ticketing systems using ServiceNow.

VMWare Horizon Epic H2O ServiceNow Troubleshooting IT Support Inventory Management Documentation

Desktop Support

ProHealth

May 2019 - Jun 2019 (1 month)

Provided desktop support in Allscripts PM training environment using Windows 7/10 OS. Managed Active Directory accounts and supported Allscripts PM application for patient appointment and charge entry.

Allscripts PM Win7 Windows 10 Active Directory Desktop Support

Help Desktop Engineer

Bynex Corp

Jan 2019 - May 2019 (4 months)

Provided regional support to multiple locations and comprehensive technical support via Windows, Windows Server, Mac OS, and Active Directory. Maintained documentation and ticketing system records.

Windows Windows Server MacOS Active Directory Technical Support Documentation

Help Desk Engineer

Managed Technology

Apr 2018 - Dec 2018 (8 months)

Provided regional support to multiple locations and comprehensive technical support via Windows, Windows Server, and Active Directory. Updated systems with latest hardware and software and maintained documentation.

Windows Windows Server Active Directory Hardware Software Documentation Microsoft Office

IT Analyst

OCLI

Oct 2017 - Jun 2018 (8 months)

Provided regional support and leveraged support for EHR applications. Installed and configured software, assisted with upgrades, and maintained documentation and ticketing records.

Electronic Health Records (EHR)Software Installation Configuration Router Configuration Documentation Training

Help Desk Engineer

HighStreet IT Solutions

Sep 2015 - Oct 2017 (2 years 1 month)

Managed IT inventory and ticketing systems using ServiceNow. Provided technical support, collaborated on IT projects, and supported clients via Windows, Windows Server, and Thin Clients.

ServiceNow Active Directory Windows Windows Server Thin Clients AS 400 POS Cisco Routers Technical Support

College Assistant

Brooklyn College

Mar 2015 - Sep 2015 (6 months)

Input requisitions and priced print job orders in IFAS web-based application. Researched department budgets and managed Konica Minolta copiers in print works department.

IFAS Budgeting Print Management Konica Minolta

Service Desk Analyst

Allscripts

Jan 2012 - Mar 2015 (3 years 2 months)

Provided technical support to over 20,000 clients across 16 hospitals. Managed ticketing systems using CA Unicenter and created over 30,000 tickets for incidents and requests.

CA Unicenter Windows MacOS Active Directory Outlook Symantec Endpoint RSA SecurID Net Connect Support Bridge Bomgar Citrix Troubleshooting Help Desk

Desktop Technician

Palladia

Jun 2008 - Jan 2012 (3 years 7 months)

Provided desktop support across multiple sites in The Bronx and Upper Manhattan. Answered help desk calls and supported Windows migration for over 300 employees.

Windows 2000 2003 Server Windows XP Vista Win7 Dell Gateway Webex TrackIT Remote Desktop Active Directory Firewalls Switch Norton Ghost Symantec Endpoint

Computer Operator

Rose Associates

Jun 2006 - Jun 2008 (2 years)

Provided desktop support and answered help desk calls for technical issues on multi-platforms. Managed Windows migration and supported over 300 employees.