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Umar Raja

@umarraja

Pound Officer at Metropolitan Police Service, securing seized vehicles and preserving evidence for ongoing investigations.

United Kingdom

Message

At the Metropolitan Police Service, I receive, log, and secure recovered and seized vehicles, and maintain accurate records in line with procedures and legal requirements. I search vehicles for evidential items and preserve chain of custody, supporting officers and ongoing investigations.

Previously, I was a Customer Resolution Agent in Centrica’s electric vehicle department, helping customers resolve issues and arranging engineer visits and installations. I also worked in customer-facing roles at SKY, SITEL (NHS), HARRODS, and AMAZON.

Experience

Work history, roles, and key accomplishments

Current

Pound Officer

Current

Metropolitan Police Service

Apr 2025 - Present (1 year 7 months)

Manage the secure storage and movement of vehicles, verify documentation, and conduct systematic searches for evidential items. Liaise with police officers and maintain chain of custody to support investigations.

Vehicle Management Evidence Handling Chain Of Custody Health and Safety Customer Service Communication Skills Attention To Detail

Current

Customer Experience Advisor

Current

Sky

Jan 2021 - Present (5 years 10 months)

Handled customer account inquiries, resolved complaints, and upsold products and promotions. Provided leadership and supported team operations to ensure customer satisfaction.

Customer Service Upselling Complaint Resolution Leadership Communication Skills Teamwork

Customer Resolution Agent

Centrica

Nov 2021 - Mar 2025 (3 years 4 months)

Provided solutions for customers in the electric vehicle department, resolved issues, and raised support tickets for engineer visits and installations. Maintained a positive attitude and prepared reports from customer interactions.

Customer Service Issue Resolution Power Radar Zendesk Salesforce Reporting Communication Skills

Advisor

Sitel (NHS)

Jun 2020 - Jul 2020 (1 month)

Provided support to patients, built trust, and delivered expert product and service information. Exceeded team goals by partnering with staff to implement customer service initiatives.

Customer Service Communication Skills Patient Support Teamwork Problem Solving

Sales Advisor

Harrods

Dec 2017 - Apr 2020 (2 years 4 months)

Increased sales by providing attentive service, demonstrating products, and explaining options to customers. Mentored new employees and helped with loyalty program sign-ups.

Sales Customer Service Product Knowledge Mentorship Communication Skills

Customer Advisor

Amazon

Nov 2017 - Oct 2019 (1 year 11 months)

Supervised monetary transactions, provided product information, and resolved customer inquiries. Maintained safety and reported daily activities and incidents.

Customer Service Sales Transactions Product Knowledge Safety Procedures Reporting