Maxwell Momoh

First point of contact for customers and service users by telephone and in person, often in distressing situations. Route requests to the right colleagues, keep accurate electronic records, and handle confidential information with care.

Handled around 55 inbound calls and digital contacts a day on business water accounts, investigating billing discrepancies and complaints. Recorded every contact accurately in CRM/CMOS, following identity-check, data protection, and quality procedures.

Dealt with journey disruption, ticket issues, refunds, Delay Repay claims, and complaints across all contact channels. Arranged a taxi home for a stranded passenger and supported customers with accessibility and information needs.

Supported people with care needs, communicating respectfully and protecting their dignity and confidentiality.

Supported customers with accounts and products, investigated service issues, and agreed clear solutions in a regulated financial services setting. Managed client relationships and handled sensitive financial data with discretion and accuracy.

Customer-facing administration, client liaison, and accurate documentation.

Completed an MSc in Construction Project Management at Sheffield Hallam University in 2026.

Completed a Level 7 Diploma in Strategic Leadership and Management from Gatehouse Awards in 2026.

Completed the Care Certificate in 2025.

Completed a BSc in International Business at Sheffield Hallam University in 2023.

Completed a Higher National Diploma in Estate Management at Federal Polytechnic Nasarawa in 2014.