viganisha gunasekaren

I’m a dedicated IT Support professional with 7+ years of experience supporting end users across multinational technology companies in Singapore, including DXC Technology, NCS, and PCCW Solutions. I’m ITIL 4 Foundation certified, and I focus on reliable service desk operations, strong desktop support, and clear incident management that keeps teams moving.

In my current role at DXC Technology, I provide on-site and remote technical support for hardware, software, and network issues to 200+ end users. I own end-to-end onboarding and device lifecycle activities—conducting imaging, secure disk wipe, and redeployment for 30+ devices per cycle—while maintaining detailed documentation for audit-readiness and knowledge continuity.

Previously, I served as a Service Desk Engineer at NCS, acting as the first point of contact for 50+ IT support requests daily via phone, email, and ticketing. I managed Active Directory for 400+ users (including password resets and access permissions) and logged and tracked incidents and service requests in ServiceNow to ensure accurate reporting, SLA targets, and continual service improvement.

Earlier at PCCW Solutions, I managed full device lifecycle workflows—imaging, deployment scheduling, secure disk wipe, and hardware inventory tracking—while troubleshooting across a diverse user base. I collaborate with back-end infrastructure teams to escalate and resolve complex incidents within SLA, and I take compliance and IT security policies seriously.