Looking for a job

Hendra Mas

@hendramas

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I am an IT infrastructure specialist delivering VIP support and AV systems expertise.

Singapore

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What I'm looking for

I'm seeking a hands-on IT infrastructure role providing VIP desktop and Atlassian administration, leading technical teams, managing AV/conferencing systems, and improving operations through automation and clear SLAs.

I am an IT professional with 14 years' experience in IT services, specializing in infrastructure, desktop support and AV conference systems across banking, manufacturing and aviation clients.

I have led teams and served as Infrastructure Manager and Team Lead, delivering VIP support, user provisioning, and on-prem Atlassian administration for Jira, Confluence and related tools. I developed integrations between Jira and ServiceNow, automated repetitive tasks with scripting, and created training materials to accelerate onboarding.

I bring a pragmatic, SLA-driven approach to problem solving and thrive in roles that combine hands-on technical work with stakeholder-facing responsibilities.

Experience

Work history, roles, and key accomplishments

Desktop Support Team Lead

Tata Consultancy Services

Sep 2016 - May 2025 (8 years 8 months)

Led desktop and on-site IT support across multiple enterprise clients, providing VIP support, AV conference-room management, and Atlassian tool administration; developed an integration between Jira and ServiceNow and created onboarding training materials.

Jira Confluence ServiceNow Windows Active Directory Remote Support Troubleshooting

Desktop Support Engineer

Adecco

Feb 2016 - Jul 2016 (5 months)

Provided 1st/2nd level Windows and Mac support for IBM/WPP, handled VIP user issues, configured AD/mail accounts, and managed AV conference-room systems to ensure SLA-compliant service.

Windows MacOS Active Directory Troubleshooting Service Desk Onsite Support

Identity and Access Administrator

Nityo Infotech

Jan 2015 - Feb 2016 (1 year 1 month)

Managed identity and access provisioning for IBM Project Access Management, performed quarterly ID revalidation (QEV/CBN/SOX), and supported VIP users with AD and Exchange administration.

Active Directory QEV CBN SOX Access Management Troubleshooting VIP Support

Network & UI Developer

Onamix Pte Ltd

Aug 2014 - Dec 2014 (4 months)

Supported network and application development tasks including workstation health checks, domain migration, iOS/Android app support, and AV conference-room configuration for development teams.

Networking Workstation Health Checks Onsite Support

Education

Degrees, certifications, and relevant coursework

Lithan Hall Academy

Certificate in IT (Express IT), Information Technology

Activities and societies: Modules: Fundamentals of Network; Fundamentals of Server; Install and Configure Operating Systems; Support and Maintain IT Infrastructure; Customer Service and Interpersonal Skills for IT Helpdesk.

Completed the Express IT certification program in January 2015 covering network and server fundamentals, OS installation and configuration, IT infrastructure support, and IT helpdesk customer service.