Ugochukwu Ndionyenmah

Supported the senior data analyst, identified and revised reporting requirements. Collected and analyzed data from various sources and identified trends, patterns, and insights. Prepared and presented reports, dashboards, and visualizations and communicated findings effectively. Collaborated with cross-functional teams and campaigns, defined data requirements and ensured data integrity.

Conducted outbound calls to prospective clients to introduce National Waste Associates and its services. Identified decision-makers and key stakeholders within the target organization. Qualified leads by assessing their suitability and interest in our services. Scheduled appointments for the sales team with qualified leads, and ensured optimal utilization of their time.

Responded promptly to customer inquiries via phone, email, and chat, providing accurate and helpful information. Assisted customers in placing orders, resolving product or service issues, and ensuring overall satisfaction. Maintained detailed records of customer interactions, feedback, and resolutions in the company's database. Collaborated with cross-functional teams to address complex customer c

Assisted disabled American citizens who are entitled to get social security disability benefits by providing the necessary information needed before they can qualify for disability benefits from the social security administration. Made and received outbound/inbound calls and put potential clients through a series of easy yes or no questions to determine their eligibility for certain government dis

Scheduled regular training sessions. Developed and implemented Quality Assurance best practices as well as robust performance measurement model which provided a basis for performance monitoring, appraisal and management. Monitored and evaluated agents daily performance including inbound and outbound calls, email, live-chat, and voicemail, in real time and historical. Identified skill gaps among ag

Supported the data analyst, identified and revised reporting requirements. Partnered with the data analyst and software development business analyst team, and identified the appropriate data sources and analysis methodology. Analyzed user behavior data and funnel metrics, generated recommendations for the product and feature improvements. Generated reports from single or multiple systems.

Conducted outbound calls, emails, and social media outreach and connected with potential customers. Qualified leads based on predefined criteria and ensured alignment with Artisun Solar's products and services. Collaborated with the sales team by scheduling appointments and coordinated follow-up activities. Maintained accurate and up-to-date records of prospect interactions in the CRM system.