Lois Dabai

Served as the primary point of contact for students, guiding them through program requirements, course selections, and scheduling. Monitored student progress and proactively addressed challenges or delays to improve retention and success rates.

Served as the first point of contact for potential and current clients involved in mass tort and personal injury cases. Maintained accurate records of client interactions using CRM and case management tools.

Monitored and evaluated customer interactions in a BPO environment to ensure quality standards and compliance. Used QA tools to track performance, generate reports, and identify coaching opportunities.

Conducted high-volume outbound cold calls to prospective clients, introducing services and generating interest. Utilized CRM tools to track leads, update records, and manage follow-up communications.

Made outbound calls to potential clients and received inbound calls to promote company services. Maintained accurate records of cold calls, customer interactions, and prospects in CRM software.

Processed and completed insurance applications, forms, and documentation accurately and efficiently. Generated leads and prospected for new clients through cold calling, networking, and referrals.

Achieved and outperformed all departmental goals, including average hold time and calls per day. Cultivated relationships with customers by providing exemplary customer service.

Maintained accurate records of cold calls, customer interactions, and prospects in CRM software. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Grade: Second Class Upper

Achieved a Second Class Upper in Library and Information Science. The curriculum focused on information management, organization, and retrieval, preparing for roles in various information-centric environments.