Ugochi Okoli
@ugochiokoli
Customer Service Representative with 2+ years in community engagement, delivering clear communication and empathetic problem-solving.
What I'm looking for
I’m a customer-focused and highly communicative professional with 2+ years of experience in communication and community engagement roles. I’ve served as a church Follow-Up Coordinator and LTV volunteer, handling interactions and inquiries professionally while strengthening trust through clear, timely responses.
Currently, I’m an AFS volunteer participating in intercultural programs, where I continue building my communication and teamwork skills while supporting cross-cultural engagement. I bring strong customer support fundamentals—active listening, conflict resolution, and organized follow-through—plus confidence working in remote environments with tools like Zoom, Google Meet, and Microsoft Teams.
Experience
Work history, roles, and key accomplishments
Volunteer - AFS Programs
AFS Intercultural Programs
Jan 2025 - Present (1 year 5 months)
Participates in intercultural activities while strengthening communication, teamwork, and customer support skills. Helps maintain positive participant engagement through professional interactions.
Follow-Up Coordinator
Church Community
Jan 2024 - Present (2 years 5 months)
Managed member communication and weekly follow-ups for 25 members and was re-appointed for a second term for strong communication skills. Handled inquiries professionally to maintain engagement.
Volunteer - LTV
LTV
Jan 2024 - Jan 2025 (1 year)
Responded to viewer inquiries and feedback professionally, achieving 73% accuracy. Supported community engagement through timely, customer-focused communication.
Education
Degrees, certifications, and relevant coursework
Institution not specified
Bachelor of Mass Communication, Mass Communication
2024 -
Pursuing a Bachelor’s degree in Mass Communication remotely from 2024 to 2029.
University of Pennsylvania
AFSER certification, AFSER
2024 - 2024
Completed the AFSER certification with the University of Pennsylvania in 2024.
Lagos State Government
Computer literacy certification, Computer Literacy
2023 - 2023
Completed a computer literacy certification from Lagos State Government in 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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