Open to opportunities

Ugochi Okoli

@ugochiokoli

Customer Service Representative with 2+ years in community engagement, delivering clear communication and empathetic problem-solving.

Nigeria

Message

What I'm looking for

I’m looking for a remote Customer Service Representative role where I can use my empathy, active listening, and conflict-resolution skills to handle inquiries quickly, support customers professionally, and improve outcomes through teamwork.

I’m a customer-focused and highly communicative professional with 2+ years of experience in communication and community engagement roles. I’ve served as a church Follow-Up Coordinator and LTV volunteer, handling interactions and inquiries professionally while strengthening trust through clear, timely responses.

Currently, I’m an AFS volunteer participating in intercultural programs, where I continue building my communication and teamwork skills while supporting cross-cultural engagement. I bring strong customer support fundamentals—active listening, conflict resolution, and organized follow-through—plus confidence working in remote environments with tools like Zoom, Google Meet, and Microsoft Teams.

Experience

Work history, roles, and key accomplishments

Current

Volunteer - AFS Programs

Current

AFS Intercultural Programs

Jan 2025 - Present (1 year 5 months)

Participates in intercultural activities while strengthening communication, teamwork, and customer support skills. Helps maintain positive participant engagement through professional interactions.

Intercultural Communication Community Engagement Teamwork Customer Support Active Listening Conflict Resolution Time Management Organizational Skills

Current

Follow-Up Coordinator

Current

Church Community

Jan 2024 - Present (2 years 5 months)

Managed member communication and weekly follow-ups for 25 members and was re-appointed for a second term for strong communication skills. Handled inquiries professionally to maintain engagement.

Community Engagement Active Listening Conflict Resolution Time Management Microsoft Office

Volunteer - LTV

LTV

Jan 2024 - Jan 2025 (1 year)

Responded to viewer inquiries and feedback professionally, achieving 73% accuracy. Supported community engagement through timely, customer-focused communication.

Customer Communications Email Chat Support Inquiry Management Active Listening Conflict Resolution Community Engagement Accuracy Focused Support Microsoft Office