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Cynthia ImeldaCI
Open to opportunities

Cynthia Imelda

@cynthiaimelda

Reliable economics graduate seeking entry-level Customer Service Representative role with strong English communication and calm problem-solving.

Nigeria
Message

What I'm looking for

I’m looking for an entry-level customer service role where I can use my clear English communication, active listening, and calm problem-solving—working confidently in a remote setup and learning new tools quickly.

I’m a reliable and personable economics graduate with strong verbal and written English communication, and I’m seeking an entry-level Customer Service Representative role with an international company. I’m known for patience, active listening, and quickly learning new tools and processes.

Since 2021, I’ve volunteered with JCI Abuja Unity in Abuja, engaging directly with community members to address questions and concerns with patience and empathy. I communicate clearly with diverse groups to coordinate activities and resolve issues, and I demonstrate reliability and follow-through by consistently completing assigned tasks.

I’m comfortable working independently in a remote environment, supported by a stable internet connection and a dedicated home workspace. I’m proficient in Microsoft Word, a fast learner who’s adaptable and dependable with attention to detail, and I’m currently building my customer service foundation through HubSpot Customer Service Fundamentals (free, self-paced).

Experience

Work history, roles, and key accomplishments

JU
Current

Community Volunteer

JCI Abuja Unity

Jan 2021 - Present (5 years 6 months)

Engaged directly with community members by addressing questions and concerns with patience and empathy, coordinating activities to resolve issues. Demonstrated reliability and follow-through by consistently completing assigned tasks.

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka logoUN

University of Nigeria, Nsukka

Bachelor of Science, Economics

2016 - 2021

Completed a Bachelor of Science in Economics at the University of Nigeria, Nsukka from 2016 to 2021.

SC

St. Mary's Catholic College

Senior Secondary School Certificate (WAEC/NECO)

2010 - 2016

Earned the Senior Secondary School Certificate (WAEC/NECO) at St. Mary's Catholic College in Suleja from 2010 to 2016.

Tech stack

Software and tools used professionally

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