Open to opportunities

uduak bassey

@uduakbassey

Message

I help convert leads and customers through persuasive outreach and service excellence.

United Kingdom

Message

What I'm looking for

I’m looking for a role where I can drive lead generation and improve customer retention, using CRM tools to manage outreach and follow-ups, while growing in digital marketing and customer service with a results-driven team.

I’m a customer-focused professional who drives results through cold outreach, lead generation, and responsive customer support. In a remote Surplus Fund role, I converted over 35% of leads to clients using Twilio, increased appointment bookings by 25%, and resolved objections quickly while recording everything in an internal CRM to keep next steps clear.

Previously, as a Customer Service Manager/Personal Assistant and a Customer Care Agent/Telesales Marketer, I strengthened retention and sales by improving complaint resolution, standardizing processes, and handling high volumes of inbound and outbound calls. I focus on clear communication, critical thinking, and measurable target achievement—supported by training in customer service, digital marketing, and virtual assistance.

Experience

Work history, roles, and key accomplishments

Cold Caller

Surplus Fund

Jan 2024 - Apr 2024 (3 months)

Converted 35%+ of leads into clients by using Twilio for cold outreach and building trust in surplus fund services. Increased appointment bookings by 25% through clear explanations of claim procedures and prompt objection handling.

Cold Calling Twilio Lead Conversion Appointment Scheduling CRM Data Entry Objection Handling Unclaimed Property Claims Support

Customer Service Manager

Angel Style World Travels And Tours Ltd

Feb 2023 - Oct 2023 (8 months)

Improved customer retention by 40% by resolving complaints quickly and tailoring service strategies to frequent traveler concerns. Reduced ticketing and scheduling errors by 30% by introducing standardized processes and clearer communication guidelines.

Customer Service Complaint Resolution Appointment Scheduling Calendar Management Process Standardization Client Onboarding

Customer Care Agent / Telesales

Iroko Partners Limited

Mar 2018 - Oct 2020 (2 years 7 months)

Achieved 120% of monthly sales targets for streaming subscription packages through consistent follow-ups and persuasive call handling. Increased renewal rates by 30% by offering tailored subscription plans and resolving technical issues promptly during service calls.

Telesales Lead Generation Sales Target Achievement Renewals Subscriptions Customer Service