Udi Mor
@udimor
Empathetic customer support specialist with a passion for crypto.
What I'm looking for
With over 7 years of experience in customer support, I pride myself on my ability to manage customer interactions with empathy and clarity. My journey has taken me through diverse industries, where I've honed my skills in handling complex inquiries while maintaining a calm and proactive approach. My strong understanding of crypto ecosystems, DeFi platforms, and Web3 tools allows me to provide informed support to clients navigating these innovative spaces.
As the Founder and Customer Experience Lead at Unicorn Workshop, I successfully managed the full customer lifecycle, from inquiries to bookings and follow-ups. My commitment to building trust and loyalty through responsive service has been a cornerstone of my professional ethos. I thrive in dynamic environments and am always eager to learn and adapt, which has been essential in my roles across various organizations.
I am excited about the opportunity to join a mission-driven remote team that values ownership, curiosity, and human-centered service. I bring a unique blend of technical proficiency and a genuine passion for helping others, making me a valuable addition to any team.
Experience
Work history, roles, and key accomplishments
Founder & Customer Experience Lead
Unicorn Workshop
Jan 2020 - Dec 2025 (5 years 11 months)
Delivered personalized support to dozens of clients, families, and event organizers, managing the full customer lifecycle from inquiries to follow-ups. Handled logistics, vendor coordination, and dynamic scheduling, building trust and loyalty through responsive, hands-on service.
Customer Service Coordinator
ECOtopia Cooperative
Jan 2018 - Dec 2020 (2 years 11 months)
Registered participants for sustainability courses and events, managing payments, follow-ups, and ongoing member support. Balanced customer needs with limited resources effectively.
Donor Communications & Project Assistant
VeNatata NGO
Jan 2019 - Dec 2019 (11 months)
Maintained active communication with donors and partners, producing reports and donor materials to ensure transparency. Supported fundraising and operational logistics with precision.
Education
Degrees, certifications, and relevant coursework
Udi hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
unicornworkshop.orgJob categories
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