Open to opportunities

Amal Shibli

@amalshibli

Message

Highly motivated customer service specialist with technical support experience.

Israel

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a supportive environment.

I am a dedicated customer service professional with over three years of experience in hospitality and technical support. My journey has equipped me with exceptional communication and interpersonal skills, allowing me to effectively manage client relationships and resolve inquiries with a high satisfaction rate. I thrive in fast-paced environments, as demonstrated in my roles as a bartender and waitress, where I consistently delivered high-quality service.

My technical proficiency extends to various digital tools, including Microsoft Office, email management, and basic troubleshooting. I am adaptable to new technologies and remote collaboration tools, which enhances my ability to excel in remote work settings. I am also multilingual, fluent in Hebrew, Arabic, and English, which enables me to connect with a diverse clientele and provide tailored support.

Experience

Work history, roles, and key accomplishments

Bartender

Lux

Apr 2022 - Apr 2023 (1 year)

Prepared and served beverages in a fast-paced environment, managing customer orders with accuracy and efficiency.

Customer Service Time Management Multitasking

Waitress & Phone Operator

Tatami

Mar 2022 - Apr 2022 (1 month)

Handled phone orders and assisted customers with inquiries, delivering high-quality service to ensure customer satisfaction.

Customer Service Communication Problem Solving

Waitress

The Lab 7:1

Feb 2022 - Mar 2022 (1 month)

Served customers efficiently and maintained a friendly atmosphere while collaborating with team members to meet restaurant standards.

Customer Service Team Collaboration Communication Time Management

Waitress

Japanika

Jan 2022 - Feb 2022 (1 month)

Provided excellent customer service in a busy restaurant setting, managing multiple tasks including order taking and food delivery.

Customer Service Multitasking Order Management Team Collaboration Communication

Customer Service Representative

Tikshuv/Hot

Jan 2021 - Jan 2022 (1 year)

Resolved customer inquiries via phone and email effectively, trained in client relationship management and technical troubleshooting, maintaining a 90% satisfaction rating among customers.