Uddeshya Singh
@uddeshyasingh
I resolve complex global customer escalations and build trust through fast, personalized support.
IndiaWhat I'm looking for
I'm currently resolving high-level global customer queries and complaints at Excevo, maintaining compliant records and meeting service-quality benchmarks in a fast-paced support environment. Previously at Reliance Jio, I supported international IoT partners and dealers, handled escalations, and collaborated across remote and hybrid teams.
At Air India, I resolved post-travel passenger grievances, including CEO and CXO escalations, while supporting onboarding and mentoring new joiners. I also delivered live-chat support at Concentrix, improved customer retention through quality service, and earned Star Performer of the Month for three consecutive months.
Experience
Work history, roles, and key accomplishments
Executive
Excevo LTD
Mar 2026 - Present (6 months)
Resolved high-level queries and complaints from global customers, maintained precise customer records, and consistently met service quality benchmarks in a fast-paced support environment.
Executive
Reliance Jio Ltd
Jun 2025 - Mar 2026 (9 months)
Handled queries and complaints from international IoT partners and dealers, maintained accurate records, and consistently achieved performance targets in a fast-paced IoT support environment.
Senior Representative
Concentrix Daksh Services India Pvt Ltd
Mar 2021 - Nov 2022 (1 year 8 months)
Assisted customers via live chat, boosted retention through quality support, mentored colleagues, and resolved escalated issues during high call volumes.
Associate Grievance Resolution
Air India Ltd
Feb 2023 - Feb 2025 (2 years)
Resolved post-travel passenger complaints, maintained accurate records, managed high-level escalations, and mentored new joiners for smooth team integration.
Education
Degrees, certifications, and relevant coursework
Shri M M Town Post Graduate College
Bachelor of Science, Science
2017 - 2020
Pursued a Bachelor of Science degree from Shri M M Town Post Graduate College, completing studies in 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Uddeshya?
You can contact Uddeshya and 90k+ other talented remote workers on Himalayas.
Message UddeshyaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
