Miran Štrbo

Provided first-level help desk support by answering user calls and emails, troubleshooting software and hardware issues, and documenting incidents in a tracking system. Escalated complex problems, guided users through step-by-step resolutions, updated the knowledge base, and worked to meet SLA resolution timeframes.

Planned test scenarios and created test cases, identifying, documenting, and reporting bugs while collaborating with the development team to fix defects. Maintained and updated test documentation and monitored testing progress to support product reliability before release.

Coordinated staff training to improve adherence to food safety protocols and consistent compliance with health regulations, managing daily workflow to optimize productivity during peak hours. Monitored food preparation to maintain quality standards and supported continuous operational improvements through performance feedback.

Prepared and served food according to restaurant standards while maintaining cleanliness, hygiene, and safety requirements. Managed cashier transactions, supported inventory restocking, and resolved customer complaints in a fast-paced environment alongside studies.

Activities and societies: Hotel and tourism salesperson.

Earned a high school diploma while studying hotel and tourism as a salesperson track.

Completed high school education and earned a high school diploma at XII Gimnazija Zagreb.

Activities and societies: Student jobs in marketing and hospitality.

Studied Croatian Language and Literature and Information Sciences with an emphasis on Librarianship at the Faculty of Humanities and Social Sciences.